I get the message "Click and collect not allowed" when selecting a book or DVD for collection, what should I do?

Answer

There are three reasons for this message -

  • It is only possible request up to ten Click & Collect books at one time so if you request an eleventh item you will get the message 'User has too many holds'.
  • Your account may be blocked because you have an overdue item or items on your account.
  • The item you are trying to request is a Reference copy.

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  • Last Updated Sep 16, 2021
  • Views 864
  • Answered By Leigh Garrett

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